Get in Touch

We are committed to providing dependable, high-quality customer support for players throughout Australia. Our approachable and knowledgeable team is ready to help with any questions about your gaming experience, account-related enquiries, or issues connected to our pokies platform.

Whether you need technical support, assistance with payments, or advice on responsible gambling, our team is here to keep your experience seamless, safe, and enjoyable.

Support Channels Available

• Live Chat — Get real-time assistance directly on our website (quickest option)
• Email — Send detailed enquiries to [email protected]
• Phone — Reach our Australian support line: 1800 858 858

Response Timeframes

• Live Chat: Instant replies during service hours
• Phone: Typically answered within minutes
• Email: Replies sent within 24–48 hours

To speed up assistance, please have your account username or relevant information ready when you contact us. Our team can assist with technical problems, payment-related questions, account verification, responsible gambling support, and general platform enquiries.

All communications are treated with strict confidentiality in accordance with Australian privacy laws and our internal data protection policies.

Support Hours

• Monday to Sunday: 8:00 AM – 12:00 AM (NZST)
• Live Chat and Phone support are available within these hours
• Email enquiries are reviewed daily, seven days a week

Frequently Asked Questions

Before contacting us, you may find helpful answers in our FAQ section. Topics cover account registration, deposits and withdrawals, bonuses, game performance, and responsible gambling guidance.

Responsible Gambling Support

If you need assistance managing your gambling habits or setting limits, our support team is available to help. You can also visit our Responsible Gambling page or reach out to external support services for further assistance.

• Gambling Helpline Australia: 1800 858 858

What You Can Expect When Contacting Us

• Friendly and professional assistance
• Clear and honest communication
• Quick and efficient issue resolution
• Follow-up support when needed

Escalation Procedure

If your concern is not resolved to your satisfaction, you can request escalation to a supervisor or submit a formal complaint via email for further investigation.

Feedback

We appreciate your feedback and are always working to enhance our services. If you have suggestions about our platform or features, feel free to share them through any of our support channels.